Customer Service … with a Smile Please!
by Kathy Black
10 May, 2013
As I was driving home last Thursday from a productive day at the TAG office, my car decided it wasn’t going to cooperate with the productive day I had, and it fell apart on me. A few lessons I learned quickly while in the rain on the Martin Luther King Bridge heading into Illinois:
- Learn where your flashers are.
- Become friends with a tow truck driver.
- Have your new friend on speed dial in case of a repeat offense.
Hindsight is 20/20, but in the middle of a pickle I called a local towing service. I lucked out, because the gentleman that came to rescue this damsel in distress responded quickly and went the extra mile by climbing under my car to bungee cord up the pieces that were falling off (in the cold rain, on a narrow bridge, in shorts and a T-shirt because when I called, he was at home watching the hockey game and didn’t know it was raining). He didn’t complain once and was very friendly.
It dawned on me in the middle of my Thursday afternoon mishap that there is nothing that can replace great customer service! It is a must for a successful business. All of us no matter race, age or gender are subjected to some sort of customer service at one time or another in our lives. It can make your day or break your day. Good or bad, the service we receive guides decisions that we make as consumers and becomes a factor in business decisions.
Consumers and clients will remember the customer service they receive from your company. They also will be the biggest advocates of your business, good or bad. Companies can promote an average product with above average customer service and outsell their competition solely based on how they treat the customer.
Here at the TAG office we provide quality services to our clients and go the extra mile to provide them with an exceptional client experience. We believe in “Service with a Smile” because you never know whose crummy day you can turn around by simply just being nice.